WE WILL BE ABLE TO CANCEL ORDERS ONLY BEFORE THEY ARE SHIPPED.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
Packages lost in transit.
In case PNG discovers that the wrong item has been shipped to you.
Refunds will be made through the same payment method within 15 working days.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by our courier agencies
Package refused by the recipient.
Sizing issues. Please review our size guides carefully before making your purchase.
Products returned in a used or damaged condition.
Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
